Frequently Asked Questions

What is LGBT Life Center?

LGBT Life Center is an LGBTQ+ and HIV focused community health center serving Hampton Roads. We provide healthcare, HIV and STI testing, pharmacy services, housing support, counseling, food assistance, community programs, and more.

Do I have to be LGBTQ+ to receive services?

No. We serve everyone in Hampton Roads.

Do I need to live in Hampton Roads?

No, not for all services. Some services, particularly around housing and mail-order condoms, do require you to live in Hampton Roads. However, most services are free and open to all.

We may also be able to help you identify resources closer to home.

Where are you located?

We have locations in Norfolk and Hampton:

Norfolk / Southside
5360 Robin Hood Road, Floor 2
Norfolk, VA 23513

Hampton / Peninsula
20 Settlers Landing Road
Hampton, VA 23669

Hours vary by service, so please check the specific service page before visiting or call us at 757-640-0929.

How do I get started?

The easiest way to start is to contact us, use the form on the service page you are interested in, or schedule online when available. You do not need to have everything figured out before reaching out. Tell us what you need, and we will help connect you to the right person or program.

Do you have staff who speak Spanish?

Yes. We have Spanish-speaking staff across the organization, and interpretation services are also available by phone and video. You can request an interpreter at any time while accessing our programs and services.

What are your hours?

Our buildings, services, and programs have different hours.

Building hours
Norfolk and Hampton locations
• Monday, Wednesday, Friday: 8:30 a.m. to 5:00 p.m.
• Tuesday, Thursday: 8:30 a.m. to 8:00 p.m.

The Clinic at The Center
• Monday through Thursday: 8:30 a.m. to 4:00 p.m.
• Friday: 10:00 a.m. to 3:00 p.m.
• Lab hours are extended until 7:00 p.m. on Tuesdays and Thursdays.

Pharmacy
• Monday through Friday: 9:00 a.m. to 5:00 p.m.

Free HIV, Hepatitis C, and STI testing
Norfolk and Hampton locations
• Monday, Wednesday, Friday: 8:30 a.m. to 5:00 p.m.
• Tuesday, Thursday: 11:30 a.m. to 8:00 p.m.

Please schedule ahead when possible. The final testing appointment begins 60 minutes before closing. Testing is not available on the third Wednesday of each month from 2:00 to 5:00 p.m. because of staff meetings.

Pride Pantry
• Monday, Wednesday, Friday: 9:00 a.m. to 5:00 p.m.
• Tuesday, Thursday: 9:00 a.m. to 8:00 p.m.

Hours may change for holidays, weather, or other operational needs. Please call 757-640-0929 if you have questions before visiting.

Testing, prevention, and healthcare

Do you offer free HIV and STI testing?

Yes. LGBT Life Center offers free, confidential testing for HIV, hepatitis C, syphilis, gonorrhea, and chlamydia.

What should I expect during an HIV or STI test?

Testing is private and designed to be simple. Rapid HIV, hepatitis C, and syphilis tests use a small finger prick. You will have time to ask questions about your results, prevention, treatment, or next steps.

How quickly will I get my results?

Rapid HIV and hepatitis C results are generally available in about 20 minutes. Rapid syphilis results are generally available in about 10 minutes. Gonorrhea and chlamydia results typically take 7 to 10 business days.

Do I need an appointment for testing?

We recommend scheduling your testing appointment online. Please arrive early enough to complete testing before the end of the day. Testing hours and availability can vary by location.

What healthcare services are available at The Clinic at The Center?

The Clinic at The Center offers LGBTQ+ and HIV-affirming care, including primary care, HIV specialty care, HIV and STI testing and treatment, PrEP, hepatitis C testing and treatment, and gender-affirming hormone therapy. In-person and telehealth visits are available.

Do I need insurance to receive care?

No. We can help people explore uninsured options and insurance enrollment. Many services are free or low-cost, and the pharmacy team can help qualifying patients with copays and other medication costs.

What is PrEP?

PrEP is medication that helps prevent HIV before exposure. It is available as a daily pill and, for some people, as an injectable option. Our team can answer questions, talk through your options, and help most people access PrEP at little or no cost.

What is DoxyPEP?

DoxyPEP is medication taken after sex to help lower the chance of certain bacterial STIs, including chlamydia, gonorrhea, and syphilis. It is not right for everyone, but our team can help you decide whether it may make sense for your health.

Do you have a pharmacy?

We offer on-site and mail-order pharmacy services through a partnership. You can pick up medication after a clinic visit or have eligible prescriptions delivered to your door at no cost.

Support and community

Can you help if I am living with HIV?

Yes. We provide HIV care, support, navigation, and connections to services that can help with healthcare, medication, housing,  transportation, food, and more. Start by contacting us so we can talk through what support may be available.

Do you offer transportation?

Life Ride provides transportation to medical appointments, dental services, substance use treatment, HIV support groups, and other qualifying services for eligible people living with HIV. Contact us to see whether you qualify.

Can you help with housing?

We offer housing support for qualifying people and families, including permanent housing and rapid re-housing programs. Availability and eligibility vary, so please contact us to discuss your situation and current options.

Do you offer mental health counseling?

We are currently rebuilding our in-house counseling program. In the meantime, we can connect clients and community members with LGBTQ+-affirming partner therapists and local counseling resources. Some providers may have waitlists.

Do you provide transgender and gender-affirming support?

Yes. We offer trans-affirming resources and referrals, primary care, PrEP, HIV and STI testing, health insurance assistance, support groups, legal name and gender-marker resources, and connections to gender-affirming care.

Do you have support groups?

Yes. We offer in-person, virtual, and hybrid support groups for LGBTQ+ people of different ages and identities, people living with HIV, survivors of intimate partner violence, trans and nonbinary community members, families and allies, and more. Visit our Support Groups
page or Event Calendar for the current schedule.

What is the Pride Pantry?

The Pride Pantry offers frozen ready-made meals, pantry staples, proteins, canned and dry goods, and produce. It is one way we help reduce food insecurity in our community.

Can I come to an event even if I am not a client?

Absolutely. Many events, social groups, classes, and community programs are open to the public. Check our Event Calendar for what is coming up.

Other ways to connect

I still have a question. Who should I contact?

Call us at 757-640-0929 or use the Contact Us form. We are here to help you find the information, service, or next step you need.

How can I volunteer or support LGBT Life Center?

You can volunteer, make a gift, organize a fundraiser, participate in events, or support programs such as Pride Pantry and the Thanksgiving Food Drive. Visit our Get Involved page to learn more.

Can your team provide LGBTQ+ trainings?

Yes. We offer trainings and can tailor them to the needs of your workplace, school, organization, or community group. Contact us to start a conversation.

Have a question we missed?
Let’s talk.

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